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James Hunter

Managing Director, Marketing and Advertising

Hi, I'm James Hunter. I own a consultancy and software company that helps large companies innovate

James Hunter's Bio:

James Hunter is a digital and service design specialist with the benefit of broad experience delivering challenging programes for and within several organisations, ranging in scale from start-ups to large multinational corporates. He has significant experience managing major change projects and business-critical services, and has taken overall responsibility for the conception and implementation of several multi-million pound technology-led solutions. Most recently focused on the build out and operation of innovative online service offerings for several global household names - including the design and implementation of launch platforms, marketing planning, channel and partner development, governance of strategic and tactical roadmap delivery, and operational service delivery. James's specicialist skills are in Service Design and Operation, PMO Implementation and PM mentoring, Project Delivery, Relationship Management, Internet and Broadcast Media Technology

James Hunter's Experience:

  • Head of Service Management at Razorfish

    October 2011 - February 2013

    Reporting to Global Services Director, accountable for the end-end delivery of Razorfish's platform- and service-based products to UK and European clients, line management of Service Delivery Managers, Technical Architects, Service Designers. Defining service standards, service design quality criteria, delivery and operational models, and price and cost modelling approaches.

  • Service Delivery Manager at Razorfish

    January 2009 - October 2011

    Led a team responsible for end-end product delivery and support services for a major global FMCG client, delivering a series of bespoke cloud-hosted SOA-based marketing services products, combining commercial, open source and custom-built software components, in conjunction with the delivery of a digital strategy and consultancy service.

  • PMO and ITSM Consultant at Disney ABC Television

    May 2007 - December 2008

    Contracted by Disney to lead the design, documentation and implementation of EMEA and APAC PMO and Service Management processes, perform the design for and manage the implementation of Project Office Server 2007 with integrated Sharepoint EPM deployment (including project/portfolio selection, execution, risk control, financial management and benefits realisation) and to simultaneously manage several high-profile projects.

  • Project Manager Lead at Discovery Networks Europe

    December 2006 - May 2007

    Contracting at Discovery Networks Europe. Planning the development the IT department's project management methodology and governance processes. Project managing supply chain reengineering of the New Media and Affiliate supply chains - planning, execution, business analysis and requirements definition. Project managing Cognos Planning implementation project, delivering an optimised toolset for moving the business towards best-practice, driver-based planning and performance management processes.

  • Digital Service Delivery Manager at BSkyB

    July 2005 - September 2006

    After one year at Sky, I additionally took on responsibility for all corporate services delivered to Sky Channels, managing the service provision and managing the support relationship with the business areas involved (Sky One, Sky Sports, Sky News).

  • Digital Stage and Support Manager at BSkyB

    July 2004 - July 2005

    I was engaged by Sky to manage IT?s relationship with the broadcast engineering department and to manage the end-end service lifecycle for IT?s broadcast engineering services. With IT responsibility for pre-initiation project consultancy, project delivery and service delivery on the Sky Digital TV Broadcast Platform, I focussed on the development of the broadcast service catalogue, identifying the relevant infrastructure components and establishing the overarching SLAs for each service and the underpinning OLAs supporting the components.

  • Technical Manager at Wavex Technology Ltd

    2003 - 2004

    I was recruited by Wavex to assist in the running of the technical and operational aspects of the outsourced support service provided to clients and to simultaneously recommend improvements to the operations function, with a mandate to deliver a more reliable and effective service. I was also the technical architect for client projects and responsible for providing senior technical support.

  • IT Manager at Translucis

    2001 - 2003

    I was brought in to develop and manage Translucis's IT infrastructure. There were three initial challenges: to establish stability in the corporate platform, to develop the infrastructure and expand to match business goals and to assist the CTO with the development and deployment of the second generation product offering, bringing in house a previously managed service.

  • Infrastructure Manager at buyingTeam

    2000 - 2001

  • Chief Technology Officer at Heart Age & Behaviour Smart Services

    February 2014

  • Managing Director at Service Agility

    February 2013

    Service Agility provides strategic product, service and digital consultancy services to several FTSE100 businesses, working on service concepting, touchpoint strategy and build projects, and operational management of service offerings.

James Hunter's Education:

  • ISEB

    2005 – 2006
    Service Managers Certificate

  • ISEB

    2005 – 2006
    PRINCE2 Practitioner
    Concentration: IT Project Management

James Hunter's Interests & Activities:

Digital Marketing, Technology, Cloud Architecture, Business Efficiency, Entrepreneur networking




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